terms & conditions - Hostel Sóller
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terms & conditions


Please read the following information if you are over 30 years old.



Hostel Sóller – Ca Ses Madrines is a youth hostel (Registration No: XIJIB/015) destined to children and young people under the age of 30, providing educational, recreational and / or educational activities. The users of this youth hostel are regulated by Spanish law, Decree 58/2011, in its article (3) „User“. Point 2 of the article states „persons over the age of 30 may use the facilities under the following conditions“, (c) with a stay limited to 10 days, extendable, if the demand for places by young people allows, taking these priority in reservations.


A. The facilities can be occupied at the same time as groups of young people by their parents, tutors, teachers, educators or monitors, as long as they participate jointly in the activities, or have organizational or support tasks.

B. The facilities can also be used in a non-standard way, by families and groups of adults, provided that the social and educational function of the facilities is guaranteed. For this we kindly ask, that you declare that your stay is for a cultural visit, sports and / or pedagogical reason, wanting to strengthen the social and educational character of this Youth Hostel in compliance with Decree 58/2011 Art2.b

C. (Point 3) This limitation does not apply if you hold a hostel card from the Spanish Youth Hostel Association (REAJ), your national European association or from International Hostelling. For your convenience you can easily purchase it virtually in our facilities with a cost of € 10 for the individual and € 16 for groups (10 or more people), it is valid for one year and you can enjoy a 10% discount (direct reservation only, not cumulative) in overnight stays at Hostel Sóller – Cas Ses Madrines.

D. In case of none compliance with one of the conditions mentioned above, the stay of over 30 years old in this youth hostel is not possible.


By making a Booking the Customer agrees to comply with these Conditions.



1. A valid photo identification, Driver License, Passport or National ID Card is required at check-in.

2. Please take care of the house and the facilities, they are made with love and it is up to you to keep it like this. Hostel Sóller follows the philosophy of sharing, make it yours.

3. Respect other guests! Please conduct yourself in a responsible and reasonable manner and ensure your friends do so as well. No one must act in any way which may disturb other guests. All common areas will be closed at 23:00 to ensure peace of night time to everyone. Failure to adhere to this requirement may result in guests being asked to leave the establishment in which event all Charges and Additional Charges shall become immediately payable by the Guest.

4. Smoking is not permitted inside the building and only in the designated smoking areas.

5. Hostel Sóller is not responsible or liable for any missing objects

6. The Customer will be responsible for any loss or damage caused at the Hostel by Guests or visitor of the Guest. The Guest may be liable for Hostel Sóller’s reasonable cost of repairing, cleaning or replacing any property which is damaged, soiled or lost by a Guest.

7. No animals are allowed.

8. Hostel Sóller does not accept bookings made by those under the age of 16. Under 18’s cannot stay in any shared rooms, however they can stay in private rooms when accompanied by an adult over 18 years. If you’re between 16-18 and want to stay in a private room, you’ll need written consent from your parent or guardian.

9. Failure to adhere to these rules will result in automatic Cancellation with no refund given.

10. The use of a sleeping bag or bed sheets is mandatory in the dormitories. Hostel Soller reserves the right to charge a 20€ cleaning fee if guest sleep deliberately in the grey protection covers.

11. To know and participate in our educational project.




Baby cot free of charge. Children up to 4 years free of charge if they sleep in parents’ bed. From 4 years old and up to 10 years old, 20% discount, with direct booking only.




  • Standard Rates, reservations do not require advance payment. Cancellation charges will be made to the holder of the credit card presented. The establishment reserves the right to verify the credit card provided.
  • Non-refundable rates, the full amount will be charged in advance at any time to the credit card presented. No changes or cancellations will be allowed.




  • Individual reservations: Cancellations one week before the date of entry: no cost. From 7 days before the date of entry: the first night will be charged. Cancellations on the same day as the reservation or early departures: the entire reservation will be charged.
  • Non-refundable rates, the full amount will be charged in advance at any time to the credit card presented. No changes or cancellations will be allowed.
  • Group reservations (from 10 pax): in case of no-show or cancellation of the group (in part or in full), within 14 days prior to the date of entry, the first night will be charged. Cancellations 2 days before (part or all of the group): the entire reservation will be charged.
  • Group reservations (from 20 pax): 100% refund of the payment made in advance as long as the cancellation is requested two months before the arrival date. Refund of 50% of the payment made in advance as long as the cancellation is requested one month before the arrival date.

Place of jurisdiction, Palma de Mallorca, Iles Baleares.