terms & conditions - Hostel Sóller

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terms & conditions

ACCOMMODATION TERMS & CONDITIONS

Please read the following information if you are over 30 years old.

Hostel Sóller – Ca Ses Madrines is a youth hostel (Registration No: XIJIB/015) destined to children and young people under the age of 30, providing educational, recreational and / or educational activities. The users of this youth hostel are regulated by Spanish law, Decree 58/2011, in its article (3) „User“. Point 2 of the article states „persons over the age of 30 may use the facilities under the following conditions“, (c) with a stay limited to 10 days, extendable, if the demand for places by young people allows, taking these priority in reservations.

A. When you have a Youth Hostel membership card of the Spanish Youth Hostel Network (REAJ) or any other type of accreditation that this Network recognizes as valid (such as Hostelling International), in its different modalities (individual, family and group).

B. When they are fathers, mothers or tutors, teachers, educators or monitors and participate jointly with the children and young people in the educational activities carried out or have organisational or supportive tasks.

C. If any of the above-mentioned conditions are not met, it is not possible for people over 30 years of age to be accommodated in this youth hostel.

HOSTEL RULES

By making a booking the customer agrees to comply with these conditions.

1. A valid photo identification, Driver License, Passport or National ID Card is required at check-in.

2. Please take care of the house and the facilities, they are made with love and it is up to you to keep it like this. Hostel Sóller follows the philosophy of sharing, make it yours.

3. Respect other guests! Please conduct yourself in a responsible and reasonable manner and ensure your friends do so as well. No one must act in any way which may disturb other guests. All common areas will be closed at 23:00 to ensure peace of night time to everyone. Failure to adhere to this requirement may result in guests being asked to leave the establishment in which event all Charges and Additional Charges shall become immediately payable by the Guest.

4. Smoking is not permitted inside the building and only in the designated smoking areas.

5. Hostel Sóller is not responsible or liable for any missing objects

6. The Customer will be responsible for any loss or damage caused at the Hostel by Guests or visitor of the Guest. The Guest may be liable for Hostel Sóller’s reasonable cost of repairing, cleaning or replacing any property which is damaged, soiled or lost by a Guest.

7. No animals are allowed.

8. Hostel Sóller does not accept bookings made by those under the age of 16. Under 18’s cannot stay in any shared rooms, however they can stay in private rooms when accompanied by an adult over 18 years. If you’re between 16-18 and want to stay in a private room, you’ll need written consent from your parent or guardian.

9. Failure to adhere to these rules will result in automatic Cancellation with no refund given.

10. The use of a sleeping bag or bed sheets is mandatory in the dormitories. Hostel Soller reserves the right to charge a 20€ cleaning fee if guest sleep deliberately in the grey protection covers.

11. To know and participate in our educational project.

12. Check-in in the shared dormitories is not allowed after 23:00.

CHILDREN’S POLICY

Baby cot free of charge. Children up to 2 years old free of charge, if sleeping in parents’ bed or bed cot. From 3 years old and up to 8 years old, a 20% discount, only with direct booking.

PAYMENT POLICY

Standard Rate: standard rate bookings do not require payment in advance. Cancellation charges will be made to the holder of the credit card presented. The establishment reserves the right to verify the credit card provided by charging a non-refundable €1 administration fee.

Non-Refundable rate: the total amount of the reservation will be charged in advance at any time to the credit card presented. No changes or cancellations will be allowed.

Group rate (from 10 pax): for the confirmation of the reservation a 50% of the total amount is required. The other 50% must be paid one month before the date of arrival. The corresponding part will be refunded according to our cancellation policy.

CANCELLATION POLICY

Individual bookings, standard rate: Cancellations one week before the arrival date: no booking fee. From 7 days before the arrival date: the first night will be charged. Cancellations on the same day of booking or early departures: the full booking will be charged.

Non-refundable bookings: No changes or cancellations are permitted, if you choose to cancel your reservation or in the event of a no-show, you will be charged for the full cost of your booking.

Group bookings (from 10 pax): in case of no-show or cancellation of the group (in part or in full), within 14 days prior to the arrival date, the first night will be charged. Cancellations 7 days before (part or all of the group): the entire booking will be charged.

Group bookings (from 20 pax): 100% refund of the payment made in advance if cancellation is requested two months before the arrival date. Refund of 50% of the payment made in advance if cancellation is requested one month before the arrival date. Cancellations 1 month before (part or all of the group): the entire reservation will be charged.

Place of jurisdiction, Palma de Mallorca, Iles Baleares.